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One review about the wait is a bad day. Six is a rostering question.

Cedric tags every review by what it mentions, like service, wait time or value, so a pattern shows while it’s still small. Ask it about your reviews in your own words.Cedric tags every review by what it mentions, so a pattern shows while it’s small.

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14 days free for new customers. Card required; then from A$19 a month unless you cancel online first.

  1. Every review, sortedEach one tagged by what it mentions, and whether that part went well.
  2. The pattern, while it’s smallWait time: 9 mentions in 30 days, 6 of them unhappy.
  3. Said before you go lookingCedric points out a topic that comes up well above its usual month.

Shown with Cedric’s demo physio practice.

Every review, sorted by what it’s about.

As each review arrives, Cedric tags what it mentions and whether that part went well. The tags come from the words people use, so they never count against your plan.

ServiceFoodCleanlinessAtmosphereValue for moneyWait timeLocation and accessProductCommunicationBooking

  • Open a topic to read the reviews behind it.
  • Press Analyse to have AI read the reviews the tags couldn’t place.

Ask your reviews a question. Get an answer from them alone.

Ask what people complained about this month, and Cedric answers from up to 50 of your latest reviews and nothing else. Every number in a chart is counted from your own data.

  • 10 questions a month on Starter, 50 on Pro.
  • Reviewers’ names are cut to initials before the AI sees them.
Ask Cedric with the question What are the most common complaints this month? and Cedric’s answer: waiting comes first, in 5 of 34 reviews, mostly at Brunswick on weekends, then noise at brunch in 3, all at Fitzroy; the rest is mostly praise. Under it: read all 34 reviews since Thu 1 Oct, and the two reviews it quoted, by initials.
Ask Cedric, from Cedric’s demo café.

One number for how you’re going.

The Cedric Score runs from 0 to 100, for each location and the business as a whole, saved every Monday. It shows up to three of its weakest parts and about how many points each is worth.

  • Your week by email, every Monday.
  1. Your rating25%
  2. How many reviews you answer20%
  3. How fast you answer15%
  4. How people feel15%
  5. How many reviews arrive15%
  6. How steady your ratings are10%

Questions

Which plans include Insights?

Starter, Pro and Enterprise all include topics, charts, the Cedric Score, the weekly email and Ask Cedric about your reviews. The difference is how many questions you can ask each month: 10 on Starter, 50 on Pro and no limit on Enterprise.

Can I trust the numbers?

Every figure in a chart is counted from your own data, never estimated by the AI. Ask Cedric works out your average rating and star mix over every review in scope.

Does it use the reviews I already have?

Yes. When you connect Google, Cedric brings in the reviews you already have and tags them by topic, so Insights has something to show on your first day.

Can someone outside Cedric get a report?

Yes. A scheduled report can email your numbers to up to 50 addresses, daily, weekly, monthly or quarterly. Tell us who should get it and how often, and we set it up for you.

Does Ask Cedric see my customers’ names?

Only their initials. Cedric cuts each reviewer’s name to initials before your reviews reach the AI.

Works with the rest of Cedric.

CompetitorsTheir rating, review pace and latest changes, beside yours. Get more reviewsAsk your customers by email or a printed code, and see who left one. Replies and AutopilotReplies in your words. Answering more of them, and sooner, lifts your score.

See what your reviews say.

Connect Google, then ask your first question about your own reviews.

Start 14 days free

14 days free for new customers. Card required; then from A$19 a month unless you cancel online first.