Your hospitality reputation is your most valuable asset
In hospitality, one negative review can reshape how hundreds of potential guests see your business. Cedric monitors, protects, and strengthens your online credibility so every review builds trust, whether you run a restaurant, hotel, bar, cafe, or event space.
Every hospitality business deserves strong reputation management
Restaurants & Dining
Fine dining, casual, QSR, and everything in between
Cafes & Coffee Shops
Independent cafes, specialty coffee, and brunch spots
Bars & Pubs
Cocktail bars, pubs, wine bars, and nightlife venues
Hotels & Resorts
Boutique hotels, resorts, motels, and accommodation
Event Venues
Wedding venues, function centres, and conference spaces
Catering Companies
Corporate catering, private events, and meal delivery
B&Bs & Short Stays
Bed and breakfasts, serviced apartments, and holiday rentals
Bakeries & Patisseries
Artisan bakeries, patisseries, and dessert shops
Breweries & Wineries
Craft breweries, wineries, distilleries, and cellar doors
Food Trucks & Markets
Mobile food vendors, market stalls, and pop-ups
revenue increase per one-star improvement on review platforms
Source: Harvard Business School (Michael Luca)
of consumers read online reviews for local businesses
Source: BrightLocal 2024 Consumer Survey
of diners will not eat somewhere rated below 4 stars
Source: ReviewTrackers Hospitality Report
What happens when you ignore reviews
Unanswered reviews drive guests away
88% of consumers say they would choose a business that responds to all reviews over one that does not respond at all. Silence signals indifference.
A single negative review costs real revenue
Harvard research shows a half-star drop correlates with a 5 to 9 percent revenue decline. For a busy venue, that is thousands per month.
Your team is too busy during service
During peak hours, managing reviews falls to the bottom of the list. Inconsistency across shifts damages guest perception over time.
Built for hospitality
Real-time review alerts
Get notified the moment a new review appears, whether it is a glowing five stars or a complaint that needs immediate attention.
On-brand responses in your voice
Cedric crafts warm, personalised replies that reference what the guest actually said, matching your venue's tone and personality.
Escalation for complaints
Negative reviews are flagged instantly with a draft response and internal action steps, so nothing falls through the cracks.
Complete reputation platform
Click any feature to learn more about how it works.
Industry reports for hospitality businesses
In-depth reports on reputation management for your specific business type. Real data, real insights, zero fluff.
Cedric works across every industry
Do not let one bad review empty your tables
Join hospitality businesses protecting their reputation with Cedric.