Cedric for Hospitality
Your venue is only as full as your reputation
A half-star drop costs the average Australian restaurant $4,200 per month. Cedric makes sure that never happens.
For restaurants, cafés, bars, hotels, caterers, and every hospitality business.
Sarah M.
The Golden Vine
Food was good but waited 40 minutes for mains on a Friday night. No apology from staff.
▍
5-9%
revenue increase per one-star improvement on review platforms
Harvard Business School (Michael Luca)
98%
of consumers read online reviews for local businesses
BrightLocal 2024 Consumer Survey
33%
of diners will not eat somewhere rated below 4 stars
ReviewTrackers Hospitality Report
What silence costs a hospitality business
Every hour a negative review sits unanswered, potential guests are reading it and choosing somewhere else.
$4,200
monthly revenue at risk per half-star drop.
Cedric keeps that number at zero, every review answered, your rating protected.
Source: Harvard Business School
01
Unanswered reviews drive guests away
88% of consumers say they'd choose a venue that responds to all reviews over one that doesn't. Your silence tells guests you don't care.
02
A single half-star drop hits thousands
Harvard research shows a half-star decline correlates with a 5-9% revenue drop. For a venue doing $50K/month, that's $2,500-$4,500 lost.
03
Your team is too busy during service
During peak hours, review management falls to the bottom of the list. Inconsistency across shifts damages perception over time.
Built for hospitality
Everything you need, tuned to the way your hospitality business actually runs.
Real-time review alerts during service
Get notified the moment a review appears, whether it's a glowing five stars or a complaint that needs attention before the next seating.
< 2 min average alert time
On-brand responses in your venue's voice
Cedric crafts warm, personalised replies that reference what the guest actually said, matching your venue's tone and personality.
93% brand-voice match rate
Escalation for complaints before they spiral
Negative reviews are flagged instantly with a draft response and internal action steps, so nothing falls through the cracks during a rush.
100% of negative reviews flagged
Review trends that shape your menu
Cedric surfaces recurring guest themes, from dish mentions to service feedback, so you can make data-driven decisions about what to keep, change, or promote.
Actionable insights every week
Specialised for you
Tuned to your corner of hospitality
Questions, answered
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