The reviews your customers keep meaning to write.
Cedric emails the customers already in your till, bookings or CRM, each with the same Google link, and gives you a printed code for where people pay or wait.Cedric emails the customers already in your till or bookings, and gives you a printed code for the counter.
14 days free for new customers. Card required; then from A$19 a month unless you cancel online first.
1
Arthur Bell
arthur.bell@example.com
Can be asked Just emailed Already reviewed
From ServiceM8 · 1 visit · last visit Monday
Can Cedric ask Arthur?Yes. Arthur hasn’t been asked and hasn’t reviewed you.
Matched to his Google reviewCedric won’t ask Arthur again for a year.
Kerr Street Plumbing via CedricThursday
How was your visit, Arthur?
Kerr Street Plumbing
Hi Arthur,
Thanks so much for choosing us. Rather than typing a review, you can just talk. One sentence is plenty.
2Record a quick voice review
Or write a review on Google instead.
Kerr Street Plumbing · Kerr Street, Fitzroy VIC 3065
Sent on behalf of Kerr Street Plumbing via Cedric · Unsubscribe
3
A
Arthur B.
a day ago
Hot water back on the same afternoon, and Jas explained exactly what had gone wrong.
- 1From your job system His job comes in from ServiceM8, with the day it was done.
- 2One email Three days later by default, in your name, with the same Google link as everyone.
- 3His review, matched He posts it on Google himself, and Cedric stops asking him for a year.
Shown with Cedric’s demo plumbing business.
It starts with the customers you already have.
Connect Square, Shopify, Xero, Cliniko, ServiceM8, Calendly or HubSpot, and each customer arrives with the day you last did business with them. Or paste a list.
SquareShopifyXeroClinikoServiceM8CalendlyHubSpotPaste a listAPI key
- Checked for new customers every 6 hours.
- No till? Send customers from Zapier or your own system with an API key.
Fair to every customer, every time you ask.
Cedric checks each person again just before their email goes, whatever sent it. It sends nobody a second email within 48 hours, and once someone is matched to a review it doesn’t ask them again for a year.
- MondayMia visits
Her visit comes in from your till.
- ThursdayOne email
Three days later, from your always-on email.
- FridayAnother would wait
Nobody gets a second email within 48 hours.
- SaturdayHer review, matched
Cedric matches Mia’s new Google review to her.
- The next 12 monthsA year’s rest
Cedric doesn’t ask her again for a year.
- The same Google link for everyone, with no star rating first.
- Always-on emails skip anyone asked in the last 30 days.
A code for the counter, the table or the receipt.
Every location gets its own printed code. Choose whether it opens the voice recorder or goes straight to your Google review form, then print it as a wall poster, counter card, table tent or receipt footer.
- 50 spoken reviews a month on Starter, 75 per location on Pro.
- Pause the voice code, or use up the month’s spoken reviews, and it opens your Google review form instead.
Questions
Can I ask only my happy customers?
No. Google’s rules don’t allow it, and every email and every code ends at your Google review form with no star rating first. Cedric blocks the common five-star demands and “review us and get…” offers, and warns you when an offer sits next to the ask.
What about the Spam Act?
Every email names your business, carries your postal address and has an unsubscribe link, including the one-click button mail apps show. Permission is yours: before anything sends, you confirm the people are your customers and that you have permission to email them.
What happens when someone unsubscribes?
Cedric stops emailing them for good, across every address that reaches the same inbox, even if they’re removed and added again.
Do you send text messages?
No. Review requests go by email only, and the printed code is there for the people in front of you.
What if we run out of spoken reviews?
Emails that ask for a spoken review go out with your Google review link instead, and the printed code opens your Google review form, until your allowance starts again next month.
Ask them this week.
Print your code on day one, and connect your customer list when you’re ready.
14 days free for new customers. Card required; then from A$19 a month unless you cancel online first.