Terms, without the legal fog

You must be authorised to act for the business profile(s) you connect and to grant Cedric access. If you create user accounts for staff, you are responsible for their access and use.

• Provide accurate account and business information.
• Keep your login credentials secure.
• Ensure staff use Cedric consistently with your internal policies.

Cedric helps you monitor reviews, draft responses, and (if enabled by you) publish replies through connected accounts within the permissions you authorise.

Cedric is a tool — not a substitute for your judgment. You are responsible for responses posted under your business profile(s).

If you connect a third-party platform (such as Google), you grant Cedric the permissions you approve via OAuth. We do not store your third-party passwords.

Third-party platforms are outside our control and may change, limit, suspend, or interrupt access. If that happens, some features may not work or may become unavailable.

Note: Cedric is not endorsed by or affiliated with Google.

Cedric supports approval-first workflows and optional autopilot settings (for example, only auto-posting above a minimum star threshold).

• Approval-first is designed to keep you in control by default.
• If you enable autopilot, you are responsible for the settings you choose.
• We recommend using escalation keywords and thresholds for safety.

You agree not to misuse the Service. This includes:

• Using Cedric to post unlawful, misleading, harassing, or discriminatory content.
• Attempting to access accounts or data you are not authorised to access.
• Interfering with the security or performance of the Service.
• Using Cedric in a way that breaches third-party platform terms (e.g., Google policies).

You retain ownership of your business content. You grant us a limited licence to process your content and data solely to provide and improve the Service (for example: generating drafts, maintaining logs, and showing reporting).

Where Cedric generates draft responses, they are suggestions. You are responsible for final review and compliance with your obligations (including consumer law, privacy, and platform rules).

Pricing and inclusions may vary by plan. If you are on a paid plan, you agree to pay the fees shown at checkout (or in your order form) and any applicable taxes.

• We may update plans and pricing over time. If changes are material, we'll take reasonable steps to notify you.
• You can upgrade/downgrade according to the options provided in your account or by contacting us.

We aim for reliable uptime, but the Service may occasionally be unavailable due to maintenance, provider outages, or third-party platform interruptions.

Support channels and response targets may differ by plan.

Cedric is provided on an “as is” basis. To the extent permitted by law, we do not guarantee that the Service will be error-free, uninterrupted, or that it will increase ratings or revenue.

You are responsible for ensuring your use of Cedric and any responses posted comply with applicable laws and third-party platform requirements.

To the extent permitted by law, we are not liable for indirect or consequential loss (including lost profits, lost goodwill, or business interruption). Our total liability is limited to the amount you paid us for the Service in the previous 3 months (or the minimum amount required by law).

Nothing in these Terms limits non-excludable rights you have under Australian Consumer Law.

You can stop using Cedric at any time. We may suspend or terminate access if you materially breach these Terms, or if required for security or legal reasons.

If you disconnect third-party access (e.g., revoke Google OAuth), Cedric may not be able to provide connected features.

These Terms are governed by the laws of Victoria, Australia (unless your mandatory local laws apply). If a dispute arises, both parties will try to resolve it in good faith before formal proceedings.

Questions about these Terms? Email support@trycedric.com.