Cedric for Aged Care
Families trust reviews when choosing care
The decision to trust someone with a loved one's care starts online. Cedric helps you respond with the empathy families need to see.
For residential care, home care, disability support, and retirement living.
Robert S.
Sunnyvale Aged Care
Found Dad with unchanged bedding at 2pm on a weekday. When I raised it, the response was dismissive. This is not acceptable for the fees we’re paying.
▍
$33,500
net income boost per one-star improvement for care homes
Dartmouth Tuck School of Business
82%
of families read reviews when evaluating care facilities
Caring.com Family Decision Study
3x
more trust when providers respond to all reviews
BrightLocal Healthcare Trust Report
What families see when they search for care
Choosing aged care is the most emotional purchase decision a family will make. They read every review, every response, every word.
91%
of families read reviews when choosing aged care.
Cedric keeps that number at zero, every review answered, your rating protected.
Source: Aged Care Guide AU
01
The most emotional purchase decision
Families choosing aged care are making the most emotionally charged decision of their lives. They scrutinise every review more carefully than any other industry.
02
Families read every single response
Unlike other industries where people scan ratings, aged care families read full reviews and full responses. Your tone, empathy, and attention to detail are all judged.
03
Silence is interpreted as indifference
An unanswered review about care quality isn't just a missed opportunity, it's a signal to families that you don't prioritise the concerns of residents and their loved ones.
Built for aged care
Everything you need, tuned to the way your aged care business actually runs.
Respond with genuine empathy
Cedric understands that aged care reviews carry deep emotion. Every response is crafted with warmth, compassion, and respect for the gravity of the decision.
4.9/5 empathy rating from families
Transparency that builds family trust
Honest, caring responses to both praise and criticism show families that your facility prioritises open communication and continuous improvement.
100% of reviews responded to
Sensitive complaint handling
Reviews about care quality are treated with the utmost seriousness. Cedric flags these immediately with draft responses that acknowledge, don't deflect, and invite direct contact.
< 10 min for care complaints
Family communication insights
Understand what families care about most, from meals and activities to staff interactions. Cedric surfaces themes so you can improve the experience proactively.
Proactive care improvement
Questions, answered
Build family trust
Connect Google in about a minute and let Cedric protect your reputation while you run your aged care business.
14-day free trial set up in under a minute