95% of car buyers start online
Automotive purchases are high-consideration decisions. Customers research extensively before visiting, and your reviews are the first thing they see. Cedric protects your credibility whether you are a dealership, mechanic, service centre, or auto body shop.
Every automotive business deserves strong reputation management
New Car Dealerships
Franchise and independent new vehicle dealerships
Used Car Dealers
Pre-owned vehicle sales and certified used programs
Mechanics & Service Centres
Independent mechanics, servicing, and repairs
Tyre & Battery Shops
Tyre fitting, wheel alignment, and battery services
Auto Body & Paint
Panel beating, spray painting, and collision repair
Detailing & Car Wash
Professional detailing, car wash, and paint protection
of car buyers research online before visiting a dealership
Source: Cox Automotive 2024 Buyer Journey Study
sales increase per 150-point reputation score improvement
Source: Reputation.com Automotive Report
of consumers say reviews are the most important factor
Source: DealerRater Consumer Insights
What happens when you ignore reviews
High-value decisions amplify review impact
When spending $20,000 to $80,000, buyers scrutinise every review. One unresolved complaint can lose you a sale worth thousands.
Service department reviews drag you down
Dealership reviews often mix sales and service. A bad service experience impacts the entire profile and deters new car buyers.
Competitors are investing in reputation
Leading dealerships and mechanics actively manage reviews. If you are not, you are losing to businesses that are.
Built for automotive
Sales and service review routing
Cedric intelligently routes reviews to the right department. Service complaints go to service managers, sales praise goes to the team.
High-value complaint handling
Negative reviews trigger immediate escalation with draft responses and internal action steps. Protect every potential sale.
Multi-dealership reporting
Dealership groups get unified reporting with per-location breakdowns, rating trends, and response analytics.
Complete reputation platform
Click any feature to learn more about how it works.
Industry reports for automotive businesses
In-depth reports on reputation management for your specific business type. Real data, real insights, zero fluff.
Cedric works across every industry
Protect every sale with a stronger reputation
Join dealerships and mechanics strengthening their credibility with Cedric.