Every review influences the next purchase
Retail customers check reviews before visiting your store. Having just five reviews increases purchase likelihood by 270%. Cedric ensures your reviews work for you, not against you, across every type of retail business.
Every retail business deserves strong reputation management
Fashion Boutiques
Clothing, accessories, and fashion retail
Home & Living
Furniture, homewares, and interior decor stores
Electronics & Tech
Consumer electronics, computers, and tech retail
Pet Stores
Pet supplies, food, and accessories retail
Grocery & Specialty Food
Independent grocers, delis, and specialty food stores
Sporting Goods
Sports equipment, outdoor gear, and activewear
Gift Shops
Gift stores, novelty shops, and specialty retail
Garden Centres
Nurseries, garden supplies, and landscaping retail
greater purchase likelihood with 5 or more reviews
Source: Spiegel Research Center, Northwestern
increase for higher-priced items with reviews
Source: Spiegel Research Center, Northwestern
say a negative review convinced them to avoid a business
Source: ReviewTrackers 2024 Consumer Report
What happens when you ignore reviews
Negative reviews cost you foot traffic
94% of consumers say a negative review has convinced them to avoid a business. Every unanswered complaint is a lost customer.
Staff are serving customers, not managing reviews
Retail teams are busy on the floor. Review management gets deprioritised and responses become inconsistent.
Higher-priced items need more trust
For premium retailers, reviews influence purchasing decisions by up to 380%. Your reputation directly impacts your bottom line.
Built for retail
Keep customers coming through the door
Cedric ensures every review gets a thoughtful response, showing potential customers you care about their experience.
Product-aware responses
Replies reference specific products, experiences, and details mentioned by the reviewer. No generic thank-you messages.
Complaint-to-loyalty pipeline
Negative reviews trigger escalation with suggested resolution steps. Turn unhappy shoppers into returning customers.
Complete reputation platform
Click any feature to learn more about how it works.
Industry reports for retail businesses
In-depth reports on reputation management for your specific business type. Real data, real insights, zero fluff.
Cedric works across every industry
Turn reviews into foot traffic
Join retailers building stronger in-store credibility with Cedric.