Hospitality · Cedric for Cafés
Your café is chosen on a phone, before the first coffee
Most people pick where to get their flat white from Google, on the walk over. Cedric makes sure your reviews send them through your door, not the one next to it.
For specialty coffee, brunch spots, roasteries and corner cafés.
Tom R.
Mornington Roasters
Coffee was great but waited 25 minutes for a smashed avo on a quiet Tuesday. Three people who came after us got served first.
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5-9%
revenue increase per one-star improvement on review platforms
Harvard Business School (Michael Luca)
98%
of consumers read online reviews for local businesses
BrightLocal 2024 Consumer Survey
33%
of diners will not eat somewhere rated below 4 stars
ReviewTrackers Hospitality Report
What silence costs a hospitality business
Every hour a negative review sits unanswered, potential guests are reading it and choosing somewhere else.
76%
of diners read Google reviews before trying a new café.
Cedric keeps that number working for you, every review answered, your rating protected.
Source: BrightLocal Local Consumer Review Survey
01
Unanswered reviews drive guests away
88% of consumers say they'd choose a venue that responds to all reviews over one that doesn't. Your silence tells guests you don't care.
02
A single half-star drop hits thousands
Harvard research shows a half-star decline correlates with a 5-9% revenue drop. For a venue doing $50K/month, that's $2,500-$4,500 lost.
03
Your team is too busy during service
During peak hours, review management falls to the bottom of the list. Inconsistency across shifts damages perception over time.
Built for cafés
Everything you need, tuned to the way your café actually runs.
Real-time review alerts during service
Get notified the moment a review appears, whether it's a glowing five stars or a complaint that needs attention before the next seating.
< 2 min average alert time
On-brand responses in your venue's voice
Cedric crafts warm, personalised replies that reference what the guest actually said, matching your venue's tone and personality.
93% brand-voice match rate
Escalation for complaints before they spiral
Negative reviews are flagged instantly with a draft response and internal action steps, so nothing falls through the cracks during a rush.
100% of negative reviews flagged
Review trends that shape your menu
Cedric surfaces recurring guest themes, from dish mentions to service feedback, so you can make data-driven decisions about what to keep, change, or promote.
Actionable insights every week
Questions, answered
Win more cafés on Google
Connect Google in about a minute and let Cedric protect the reputation that fills your café.
14-day free trial set up in under a minute