Why did I stop getting Google review notifications?

The most common causes are notification permissions turned off at the phone's operating-system level, the notifying account no longer being an active Manager or Owner on the profile, or the Business Profile app itself needing an update. Check all three before assuming a review simply didn't trigger an alert.

Can I get a text message instead of an app notification?

Google's own notifications are limited to the Business Profile app and an optional email summary — there's no native SMS option. Some third-party review management tools add other channels on top of that.

How do I make sure the right team member sees a review, not just whoever's logged in?

Native Google notifications go to the account, not to a role — so the fix is either sharing that one login carefully with the right people, or moving to a tool that supports multiple team members with their own defined access instead of one shared password.

Google Reviews

How to Get Notified the Moment a New Google Review Comes In

The Google Business Profile app can alert you to a new review — but its built-in settings have real gaps once you're busy, managing a team, or running more than one location. Here's what Google offers natively, where it falls short, and how to close the gap.

Updated 19 July 2026 · 6 min read

What Google notifies you about by default

The Google Business Profile app can push a notification when a new review, message, or Q&A comes in, and you can also turn on an email summary. Both are tied to whichever Google account is set up as an Owner or Manager on the listing, and to that person's phone or inbox specifically.

Where the native setup breaks down

Notifications go to whoever's logged into that account, not necessarily whoever's rostered to handle reviews that day.
Every alert looks the same — nothing distinguishes a glowing five-star review from a one-star complaint that needs an urgent response.
Multi-location businesses get a flat stream of notifications with no easy way to see which location needs attention first.
There's no built-in escalation if an alert is missed over a weekend, during leave, or simply because a phone was on silent.

Get the basics right before looking at anything else

Make sure the right people are actually added as Managers or Owners on the profile, rather than everything running through one person's personal login. Then check that both push and email notifications are switched on inside the app's own settings.

It's also worth checking notification permissions haven't been throttled at the phone's operating-system level — a surprisingly common, silent reason alerts stop arriving without anyone changing a setting inside the app itself.

What a dedicated inbox and alert rules add on top

Tools built for review management, including Cedric, add a shared inbox so every reviewer — across every connected location — lands in one place regardless of whose personal login is signed in. Alert rules can flag anything below a chosen star rating or containing specific keywords, so a one-star review is routed and escalated differently to a five-star one, and the right team member sees it based on their role rather than who happened to have the app open.

A simple manual fallback if you're not ready for a tool

Check the profile at roughly the same time each day rather than relying purely on push notifications.
Name a single backup person to check reviews over weekends or when the usual owner is on leave.
Set a recurring phone reminder for lower-traffic locations that don't get much review volume, so they aren't quietly forgotten.